Politique de remboursement

At Frankie Blair, we strive to provide you with high-quality beauty products that meet or exceed your expectations. We understand that sometimes issues may arise with your purchase. This Return/Exchange Policy outlines the procedures for returning or exchanging faulty, damaged, or products not as described.

Eligibility for Returns/Exchanges:

  • We accept returns or exchanges for faulty, damaged, or products not as described.
  • If you change your mind after products have been dispatched to you or you have received them and you elect to cancel your order, you must return the products to us at your cost unopened. All returns or exchanges must be requested within 14 days from the date of delivery.
Not Eligible for Return/Exchange:
  • Change of mind products that have been used, opened, or are not in their original condition are not eligible for return or exchange.
  • Shipments that are returned to our warehouse because of an incorrect shipping address or attempted delivery with no answer, will not be refunded.
Process for Returning/Exchanging Products
  • Contact our Customer Service team at hello.frankieblair@gmail.com.
  • Provide order details, including your order number, and a clear description of the issue with the product. Photos of fault/damage is required.
  • If you are entitled to receive a refund due to faulty, damaged, or products not as described, you are entitled to refund of the price you paid for the Products and any standard delivery charges that you paid for them (which excludes the cost of any expedited or special delivery that you may have opted for). You will also be provided with a refund for any reasonable shipping charges you may incur by returning the faulty products to us (but may require you to provide proof of those costs).
  • Faulty, damaged, or products not as described are to be returned to:
           Frankie Blair
          10 Lambourne Ave
          Truganina Vic 3029
           AUSTRALIA
  • If you are entitled to receive a refund due to change of mind you are entitled to refund of the price you paid for the products. The cost of shipping will not be refunded.
  • Change of mind products are to be returned to:
          Frankie Blair
          10 Lambourne Ave
          Truganina Vic 3029
           AUSTRALIA
  • You will be responsible for the full cost of the Product(s) if they are lost or stolen during their return journey to us.
  • Our Customer Service team will guide you through the return/exchange process.
Inspection and Approval:
  • Upon receiving the returned item, our team will inspect it to verify the reported issue.
  • If the item is found to be faulty, damaged, or not as described, we will process a refund or exchange as per your preference.
  • If a Change of mind products has been used, opened, or are not in their original condition the refund will not be approved.
Refunds/Exchanges:
  • Refunds will be issued to the original payment method used for the purchase only after the product has been received, inspected and approved.
  • Exchanges will be processed promptly, and replacement items will be shipped at no additional cost only after the product has been received, inspected and approved.
Communication:
  • We value your feedback. If you have any concerns or questions about our products, please contact our Customer Service team for assistance.
  • By shopping with Frankie Blair, you agree to comply with the terms outlined in this Return/Exchange Policy. We appreciate your understanding and cooperation in helping us deliver a positive shopping experience.