FAQs

By incorporating these habits into your daily routine, you can maintain smooth, supple and moisturized lips and prevent common issues like dryness and chapping.

Can you help me find a lip color that matches a specific outfit or occasion?

Frankie Blair doesn't provide this kind of service currently.

What ingredients are commonly found in your lip products?

Product ingredients are listed in the product description of each product.

How do I properly clean and store my lip makeup products? 

Properly cleaning and storing your lip makeup products is essential to ensure their longevity and maintain your lip health. Here are some guidelines:

Properly cleaning and storing your lip makeup products is essential to ensure their longevity and maintain your lip health. Here are some guidelines:

💋 Clean Your Lip Brushes and Applicators: Regularly clean your lip brushes and applicators with a gentle brush cleaner or mild soap. This prevents the buildup of bacteria and ensures a smooth application.

💋 Check Expiration Dates: Keep an eye on the expiration dates of your lip products. Using expired products can lead to irritation or infections. The Frankie Blair Matte Lip Stain has an expiration date of 12 months from opening.

💋 Avoid Sharing Lip Products: Sharing lip products can transfer bacteria and increase the risk of infections. It's best to avoid sharing lipsticks, lip glosses, or any other products that come into direct contact with the lips.

💋 Store in a Cool, Dry Place: Lip products are sensitive to temperature and humidity. Store them in a cool, dry place away from direct sunlight. Extreme heat can cause lipsticks to melt, while moisture can promote the growth of mold.

💋 Keep Lids Secure: Ensure that the lids of your lip products are tightly secured when not in use. This helps prevent the products from drying out and maintains their texture.

💋 Use a Lip Pencil Sharpener: If you use lip liners, make sure your pencil sharpener is clean. Sharpening the pencil regularly helps maintain hygiene by removing any surface contaminants.

💋 Disinfect When Necessary: If you've been sick or if you notice any changes in the color or smell of your lip products, consider disinfecting them. This can be done by gently wiping the surface with a tissue soaked in rubbing alcohol.

What is your return/exchange policy?

Return/Exchange Policy for Frankie Blair

At Frankie Blair, we strive to provide you with high-quality beauty products that meet or exceed your expectations. We understand that sometimes issues may arise with your purchase. This Return/Exchange Policy outlines the procedures for returning or exchanging faulty, damaged, or products not as described.

💋 Eligibility for Returns/Exchanges:

• We accept returns or exchanges for faulty, damaged, or products not as described.
• If you change your mind after products have been dispatched to you or you have received them and you elect to cancel your order as described above, you must return the products to us at your cost.
• All returns or exchanges must be requested within 14 days from the date of delivery.

• Change of mind products that have been used, opened, or are not in their original condition are not eligible for return or exchange.
• Shipments that are returned to our warehouse because of an incorrect shipping address or attempted delivery with no answer, will not be refunded.

• Contact our Customer Service team at hello.frankieblair@gmail.com within 14 days of receiving your order to initiate the return/exchange process.
• Provide order details, including your order number, and a clear description of the issue with the product. Photos of fault/damage is required.
• If you are entitled to receive a refund due to faulty, damaged, or products not as described you are entitled to refund of the price you paid for the Products and any standard delivery charges that you paid for them (which excludes the cost of any expedited or special delivery that you may have opted for). You will also be provided with a refund for any reasonable shipping charges you may incur by returning the faulty products to us (but may require you to provide proof of those costs).
• Faulty, damaged, or products not as described are to be returned to:

• If you are entitled to receive a refund due to change of mind you are entitled to refund of the price you paid for the Products. The cost of shipping will not be refunded.
• Change of mind products are to be returned to:

• You will be responsible for the full cost of the Product(s) if they are lost or stolen during their return journey to us.
• Our Customer Service team will guide you through the return/exchange process.

• Upon receiving the returned item, our team will inspect it to verify the reported issue.
• If the item is found to be faulty, damaged, or not as described, we will process a refund or exchange as per your preference.

• Refunds will be issued to the original payment method used for the purchase only after the product has been received, inspected and approved.
• Exchanges will be processed promptly, and replacement items will be shipped at no additional cost only after the product has been received, inspected and approved.

• We value your feedback. If you have any concerns or questions about our products, please contact our Customer Service team for assistance.
• By shopping with Frankie Blair, you agree to comply with the terms outlined in this Return/Exchange Policy. We appreciate your understanding and cooperation in helping us deliver a positive shopping experience.